Refund and Returns Policy

1. General Policy Statement

Selectsm (“we,” “us,” or “our”) is committed to customer satisfaction. We accept returns and offer refunds in accordance with the terms set forth below. This policy applies exclusively to purchases made through https://Selectsm.net by customers located in Canada.

By placing an order on our Site, you agree to the conditions described in this Refund and Returns Policy.

2. Eligibility for Returns

To qualify for a return:

  • The return request must be made within 15 calendar days of the date the product was delivered.
  • The product must be unused, in original condition, and in its original packaging, including all accessories, manuals, and documentation.
  • You must provide proof of purchase (e.g., order confirmation, invoice).

Certain items may be exempt from return, including:

  • Downloadable or digital products
  • Opened headphones, earphones, or wearable electronics for hygienic reasons
  • Clearance or final-sale items (clearly marked at time of sale)

3. Return Process

To initiate a return:

  1. Contact our Customer Support team at [email protected] with your order number, item details, and reason for return.
  2. If the request is approved, we will provide instructions for shipping the item back to us.
  3. You must ship the item within 7 calendar days of receiving return approval.

Please note:

  • Customers are responsible for return shipping costs unless the return is due to product defect or fulfillment error.
  • We recommend using a tracked shipping method to ensure safe delivery.

4. Refunds

Once your return is received and inspected:

  • If approved, your refund will be processed to your original payment method within 5–10 business days.
  • You will be notified via email once your refund has been issued.
  • Original shipping fees are non-refundable, unless the return is due to our error or a defective item.

5. Damaged or Defective Products

If your item arrives damaged or is found to be defective:

  • Notify us immediately at [email protected] within 48 hours of delivery.
  • Provide clear photos and a description of the issue.
  • We will work with you to replace the item or provide a full refund as appropriate.

6. Exchanges

We do not offer direct exchanges. If you wish to replace an item, please initiate a return as outlined above and place a new order through the Site.

7. Contact Information

For return inquiries, refund requests, or assistance with our return procedures, please contact: